Silent Hill: Shattered Memories – Characters

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Cybil Bennett

Nothing’s quite what you expect, is it?
—Cybil Bennett

Cybil Bennett is a character from Silent Hill: Shattered Memories, a re-imagining of the original Silent Hill. Like Harry Mason, Cybil has been redesigned. Cybil has three potential appearances depending on the player’s psych profile.
Cybil Bennett is a police officer from the town of Silent Hill. Cybil knows Silent Hill, both the town and its people. Her father raised her as a dutiful police officer and she takes her job seriously enough to be out on patrol during a major blizzard. Cybil has also been a Silent Hill police officer since the age of 20.

Role

Similarly to the original game, she is met in a diner in Silent Hill; if the player goes through the Good Old Days bar instead of Diner 52, she is met at Harry’s house soon afterward. In her conversation with Harry, Harry realizes that he lives at Levin Street. Suddenly, Cybil receives a transmission about a looting on Finney Street and leaves.
Cybil arrives at the Stewart’s house, where she asks Harry to step down. She acknowledges that, judging from his license bearing that address, things don’t add up. Cybil then takes Harry along with her in her police car to the police station to clear things up. However, before they reach the police station, the snow covers the car’s windshield and Cybil leaves Harry to find their location, though she never returns and Harry leaves the car and heads off into a forest. Later, Cybil phones Harry to ask why he ran off and Harry states that Cybil had abandoned him. Harry decides to head back to Silent Hill, which is 2 miles away, and hangs up on Cybil.

On Midwich High School’s football field, Cybil phones Harry once again and he fibs to her, telling that his phone’s reception went out. Cybil then directs Harry to the high school’s gym (which is also used as a shelter during snow storms) so that she can reunite with Harry. Harry thinks that his daughter could be there, so he agrees but tells her he won’t wait if Cheryl’s not there. However, when Harry arrives at the gym, Cybil is not present.

Further into the game, after falling into a river due to a collapsed bridge, Harry wakes up at Alchemilla Hospital and is being pushed in a wheelchair by Cybil. She tells Harry the events he described could not have happened, as the bridge has been closed since the storm started, and that he must have swam in the river and could have died. Suddenly, the icy Otherworld reappears and freezes Cybil.

At Lisa Garland’s apartment, Cybil suddenly appears, ordering Harry to freeze. Seconds before the nightmare happens again, Cybil tells Harry that she knows that he isn’t “Harry Mason”, and then she is encased in ice as the nightmare takes over.

At the lighthouse, Cybil saves Harry once again, but he snatches her gun from her holster, saying he will not let her stop him from finding Cheryl. Cybil states that she doesn’t understand what is going on, as she looked up his file, which affirms that he was killed 18 years ago in a car accident. Cybil then leaves Harry and walks away.

Depending on the player’s psych profile, Cybil may state that she’s gonna “stick with her gut from now on” or has decided to quit her job as a police officer after dealing with the events of the game.

Appearence
Brown Haired

One of Cybil’s three appearances includes her with long, loose brown hair. She wears a black police coat with a green tie and green pants. When Harry initially meets her in Diner 52, she is seen drinking a cup of coffee. She will always be seen with the friendly personality and never with the aggressive personality.
This version of Cybil seems to be associated with the “Love Lost” ending, although that ending can still be obtained with the aggressive Cybil.

It’s possible that brown-haired Cybil may have been modeled after Mariska Hargitay, who is most known for playing Detective Olivia Benson on the popular television show Law & Order: Special Victims Unit.

Police Outfit

Cybil can also appear in her redesigned police uniform, with a black hat covering her hair, which is pulled into a pony-tail. When Harry initially meets her in Diner 52, she is seen inspecting her handgun before putting it away. She will always be seen with the aggressive personality and never with the friendly personality.
This version of Cybil seems to be associated with the “Drunk Dad” or “Wicked and Weak” endings, but can also be obtained with the “Love Lost” ending.

Sexualised

The sexualized Cybil wears a police uniform without a jacket, reminiscent of her original appearance (blue police shirt, leather pants, and blonde hair, along with leather gloves). Her police shirt is unbuttoned, showing off her cleavage. Cybil’s hair is in a bun and she wears a set of stylish sunglasses. When Harry initially meets her in Diner 52, she is smoking. Diner 52 will also have soft, pink lighting theme and a half-naked woman cut-out near the entrance. Sexualized Cybil can be seen with either the friendly personality or the aggressive personality, and seems to be associated with the “Sleaze and Sirens” ending.

Personality

Cybil can appear with one of two personalities: friendly and aggressive.

Friendly
If the player responds to Kaufmann’s survey as a friendly, caring person, Cybil will appear in either the Diner or outside his house as a friendly police officer who only wishes to help him find Cheryl. Having the friendly Cybil is also influenced by answering “False” on “Working to a plan or schedule is best” from the initial survey.

Aggressive
If the player responds in an uncaring, rude way to Kaufmann’s initial survey, Cybil will be more aggressive toward Harry, seeming reluctant to help him find Cheryl and being generally abrasive. She eventually becomes more understanding and apologizes for being a “hardass”. Having the aggressive Cybil is also influenced by answering “True” on “Working to a plan or schedule is best” from the initial survey.

Symbolism

It is thought by some that Cybil might be an incarnation on Cheryl’s side that wants to uncover the truth about who her father really was. Her investigative personality is thought to be an embodiment of a part of Cheryl’s mind that doesn’t want to live in a world of imagination with a heroic, kind father that possibly never existed. Depending on Cybil’s humor (and the player’s choices during the game), she can either try to uncover the truth through kind and friendly manners, or aggressive and direct attempts.

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Lisa Garland

I don’t need a man in my life; I need a really good podiatrist.
—Lisa to Harry Mason

Lisa Garland is a character in Silent Hill: Shattered Memories. Lisa is a nurse who works at Alchemilla Hospital in Silent Hill and lives at the Nightingale Apartments.
She encounters Harry Mason during his visit to Alchemilla Hospital.

Biography

Lisa is a cynical, yet friendly young woman; she tends to take a liking to Harry after he walks her to her apartment, and if the player is going after the “Love Lost” ending, she will tell him that she feels safe around him. Depending on the Psych Profile, she can also be humorous, for example; exclaiming “Harry Houdini!” when first hearing Harry’s name.

Lisa has reddish-brown hair that is about the same length as her blonde hair in the previous Silent Hill games. Her bangs are held back behind her ears, revealing more of her forehead. She wears a more practical pink nurse uniform, with a long-sleeved white shirt underneath. Her eyebrows and lips are a darker tone and dark bags lay under her eyes. Overall, Lisa’s appearance in Shattered Memories gives her a more serious or realistic image, rather than the young/innocent appeal that she had in the original Silent Hill.

Role

When Harry first encounters Lisa in Alchemilla Hospital, Lisa has just had an accident, resulting in a flaming automobile crash in the reception. Harry then accompanies her back to her apartment a few blocks away. Inside, Lisa goes to get changed out of her bloody nurse outfit while Harry sits down. Depending on whether or not the player looks into her bedroom and sees her changing in the mirror’s reflection, two different dialogues may occur:
If the player peeks at her changing:

1. Lisa sits and says she saw him looking, but she takes this as a compliment. (Influences “Sleaze and Sirens” ending)
2. She attempts to kick him out, but suddenly feels ill. (Influences “Wicked and Weak” ending)

If the player doesn’t peek at her changing:
1. She’ll say Harry’s a nice guy and that she feels safe around him. (Influences “Love Lost” ending)
2. She’ll act flirtatious, and say he’s “not like other guys” and “too nice”. (Influences “Love Lost” ending)

She then proceeds to ask Harry to fetch her some pills inside her bathroom. The player has the option to either give her the correct pill color or to give her the wrong pill color. Lisa swallows the pills and then falls fast asleep.

Death

When Lisa asks Harry to give her the pill, she asks for a specific color. The player has the option to either give her the correct pill color or to give her the wrong pill color.
If the player chooses to give her the correct pill color, Lisa will call Harry when he’s at the entrance of Toluca Mall, telling him that she had a terrible nightmare with blood everywhere. When Harry arrives back at Lisa’s apartment, Lisa is still alive, but blood immediately comes out of her forehead, eyes, nose and mouth, and she dies of internal injuries caused by the crash.

If the player chooses to give her the wrong pill color, Lisa will call Harry when he’s at the entrance of Toluca Mall, telling him that he must have done something wrong. When Harry arrives back at Lisa’s, Lisa is already dead with blood on her face, having overdosed on the wrong pill that Harry gave her. This death is an allusion to when Dr. Kaufmann stated that the best cure for guilt is to never get caught in the first place.

“Sleaze and Sirens”

If the player achieves the “Sleaze and Sirens” ending, a video of Lisa and Michelle Valdez with Harry will appear, indicating that Harry knew her before he died and that he cheated on his wife, Dahlia, with Lisa. Because this is only seen in the Sleaze and Sirens ending, it is possible that this event had never occurred in the other endings.

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John

We’ve been running on empty for a long time. Living on fumes. It isn’t a relationship, it’s a courtesy… You don’t love me, you love the John in your head.
—John to Michelle

John is Michelle Valdez’s distant boyfriend in Silent Hill: Shattered Memories. Following Harry Mason’s escape from Midwich High School, Michelle shares the story of her’s and John’s relationship during the walk to The Balkan. John and Michelle have been dating for five years, though he is staying in Massachusetts to pursue his career as a lawyer (a reference to Harvard Law School).
Harry meets John face-to-face after exiting the Green Lion Pawn Shop, where Michelle asks him to give Harry a ride in his car. During the car ride, John and Michelle have an argument regarding their relationship. Though the results are more or less the same, depending on the player’s Psych Profile there are two arguments that can occur between John and Michelle:

A: Michelle believes in their relationship lasting, whereas John does not. She was fully committed to him while he showed no interest. He says that the relationship is more of a courtesy. He also says that Michelle was in love with an image of himself and not the actual John. He stops the car and walks out, and a distraught Michelle follows after him.
B: John begins to get jealous and suspicious of their relationship when Michelle snaps back. Michelle stops the car herself and walks out, and John leaves to try and salvage their relationship.
Both cases involve John and Michelle’s relationship souring and eventually ending and John’s car being stopped beside the sewer entrance. When Harry meets Michelle for the final time in Annie’s Bar, she reveals that they broke up.
John can appear in two alternate costumes depending on the player’s Psych Profile. He either sports a black, red, and white striped jacket and has blond hair, or wears a black and gray jacket and appears with dark brown hair.

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Michael Kaufmann

I want you to know, this will be different. We take this at your pace. No notes. No drugs. No theories. We go back to the start – understand what happened.
—Dr. Kaufmann beginning his therapy.

Dr. Michael Kaufmann, otherwise known as Dr. K, is a character from Silent Hill: Shattered Memories. A psychoanalyst, his role is radically different from the incarnation of the original game, as he engages Cheryl Heather Mason in a psychiatric evaluation in an attempt to help her overcome the death of her father 18 years prior.
Cheryl’s identity is anonymous to begin with, leading to the false illusion that the player is controlling Harry Mason during these sessions. The purpose of these tests, as well as to progress the story, are to engage in personality shaping exercises which alter the way the game progresses.

In a way, he can be considered the main antagonist of the game, as he tries to help Cheryl accept her father’s death, while she wants to linger around her fantasy world a little longer.

Biography

Dr. K graduated from medical school in the early 70s and went straight into training as a psychoanalyst, eager to test out theories “in the wild.” After working for a New York psychoanalyst for several years, Dr. K branched out and opened his own practice. His bravado and self-perpetuated reputation for innovation saw him taken on by several high profile clients, and at the same time attracted some ire from the more conservative members of his profession. In the 80s there were rumors of an affair with his patient, a female actress. The minor controversies only added to the doctor’s rock and roll reputation amongst the rich set. At one point, Kaufmann tells Cheryl that he’s divorced.

Psychiatric Tests

Dr. Kaufmann appears at intervals throughout the game, ultimately helping Cheryl to get over her guilt and offering clues to help the player create their own identity. In one meeting, Dr. Kaufmann asks his patient to color in the outline of a house, and then asks them to take him to that house. That same house that Harry Mason encounters, puzzlingly enough, reflects the same coloring that the patient created in the test regardless of how unusual the color choices are. Other tests involve questions which are answered by nodding or shaking the player’s or Cheryl’s head using the Wiimote or PS2 remote to move the player’s view and looking at Rorschach blots.

Shattered Memories

Silent Hill: Shattered Memories begins with Dr. Kaufmann preparing for a new patient. He pours himself a glass of whiskey, while his receptionist tells him via intercom that his new patient has arrived. Dr. Kaufmann acknowledges that this is fine, and tells her they can start early. Dr. Kaufmann begins the appointment slowly and casually, displaying both sincerity and empathy for his patient. He speaks in simple terms, and appears as if he completely agrees with the perspective of his patient. This for the most part is real, as he has a genuine concern and desire to help his patients. His technique, mental exercises and questions are relentless, however, and the pace and his temperament drastically change, as does the course of his analysis. While he starts off warm and caring, he gradually grows more intense in his verbal discourse, edging his way into more uncomfortable topics such as sexual desires and personal growth. On occasion he seems to enjoy getting under his patient’s skin and hearing about the bad parts, as he is seen asking Cheryl about the bad stuff that happened with her at High School.
Eventually, in the midst of a loud rant, he violently throws his whiskey glass against a wall, smashing it in a bout of frustration at Cheryl’s unwillingness to come to terms with the death of her father. These reactions are, however, all merely attempts to get Cheryl to snap out of the false realization that her father never died, and ultimately are for her own good. The analysis may or may not be successful, depending on the player’s actions in the game. If the analysis works, Cheryl will come to terms with who her father really was, and either reject him or simply treasure the real memories. If the analysis does not work, Cheryl continues to believe that her father was a hero, keeping her false memories and persisting in her denial of reality. He does not acknowledge Harry Mason’s presence when Harry enters the room at the end of the seminar, though whether or not he is aware of Harry is speculative.

Clinic

Dr. Kaufmann’s office is located at the Toluca Lake Lighthouse. It is very neat and professional-looking, albeit with a dark atmosphere and the presence of alcohol, which the psychologist is observed drinking directly before the arrival of his client. He has a receptionist, though she is not physically seen. It is possible she left shortly after Cheryl’s arrival as it is late in the evening. Kaufmann’s full name is never mentioned in the game, but is shown as “M. Kaufmann” on a sign at the entrance to the clinic.

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Cheryl Heather Mason

The man who died, that wasn’t my father. That isn’t who I remember. Those memories are all I have… You are all I have.
—Cheryl holding onto her delusion.

Cheryl Heather Mason is the daughter of Dahlia and the late Harry Mason. The manifestation of Harry in Cheryl’s mind seen in the game is oblivious to the fact that Cheryl is a 25-year-old woman rather than a 7-year-old girl, and searches for her throughout the course of the game.
Cheryl is the true protagonist of Shattered Memories, however, the player does not realize this until the very end of the game.

Appearance
Cheryl, as she is seen 18 years ago, has a much more traditional western appearance than how she appeared in the original Silent Hill.
She wears blue overalls over an orange T-shirt, with socks and Mary Jane style shoes. Her hair is short, brown and kept under a headband and she wears colorful wristbands on her left wrist.

In the present, Cheryl wears a brown jacket over a buttoned plaid blouse with jeans and green slippers. She may also be seen wearing a black obsidian necklace around her neck.

Biography

In 1983, Harry and his wife Dahlia had a daughter who they named Cheryl Heather Mason. Harry could be considered a loving father towards his daughter, but it is all up to speculation, and which ending one chooses to go with. Cheryl and her family lived together at 1206 Levin Street in the town of Silent Hill.
At the age of 7 (18 years prior to the events of the game), Cheryl’s father was tragically killed in a car accident. Cheryl was deeply affected by this sudden loss and experienced complicated grief for the next 18 years, while trying to deny her father’s death. Cheryl also began to resent her mother. During Cheryl’s teenage years, Dahlia moved with her to Simmons Street and Cheryl was excluded from Midwich High School, where she had been bullied and harassed by other students. As the years went by, Cheryl’s memories of her father became blurry and she began to believe that Harry was her hero – her knight in shining armor.

During the game, many fragments and memories of Cheryl’s life from when Harry was alive and after Harry’s death can be found. These include:

*Cheryl being taken by Dahlia and Harry to Caldecotte Woods for a vacation, where she accidentally cuts herself with glass.
*Cheryl having to stay at Alchemilla Hospital.
*Cheryl receiving a dog from Harry as a gift, but having it accidentally run over by her father while driving.
*Cheryl spying on Harry and Dahlia in the Tunnel of Love. Cheryl ruins the moment however, as the ride operator puts a stop to the ride due to Cheryl being in the tunnel.
*Cheryl sitting on the swing at the playground, calling for her father.
*Cheryl going to a party in the woods and having something terrible happen to her; she is drugged by the people at the party and she starts stripping.
*Cheryl being pressured into having sexual intercourse by her high school boyfriend, Steve. However, he leaves her due to the fact that she is unwilling and reserved.
*Cheryl having an affair with a teacher at Midwich High School.
*Cheryl shoplifting in Toluca Mall.
*Cheryl stabbing a security officer named Malcolm with a knife in Toluca Mall. In the game, the knife can be found inside a locker. Another security officer tells the 911 operator that he thinks Malcolm is dead but his death is never confirmed.
*Cheryl being arrested in Portland.

Shattered Memories

To overcome her grief, Cheryl visits the Lighthouse Clinic for counseling and family therapy, and there Cheryl visits a psychiatrist named Michael Kaufmann. Dr. Kaufmann causes Cheryl to dig deep within herself and question her feelings regarding her father’s death and the guilt she harbors over it. This causes Harry Mason to manifest into a living memory of sorts, waking up after crashing his car into a junkyard. Upon awakening, he naturally believes no time has passed and is alarmed to find his daughter Cheryl is missing, and sets out to find her.
Before Harry’s death, Cheryl and her father had an extremely loving relationship, and cared for each other deeply. Camcorder footage shows Harry throwing Cheryl into the air, and she is always smiling. Unfortunately, Harry’s and his wife Dahlia’s relationship didn’t last, and they eventually fell out of love and split up. Harry left, but he was killed shortly after in a car accident. Unable to cope with the loss, Cheryl resorted to watching the same camcorder footage over and over to the point of obsession, altering her perception of her father through nostalgia and fragmented memories.

As the counseling becomes more intense and Cheryl is forced to further examine her internal issues, Harry Mason gets closer and closer to his daughter, though the obstacles trying to block his progress grow more powerful. Eventually, Cheryl accepts Kaufmann’s words, and decides it is time to face the truth. At that point, Harry walks through the door of Kaufmann’s office, and she is able to say goodbye to him. Depending on the ending received, Harry will either simply tell her to forget him as he was in reality a lousy father, or that she can move on with her life as her memories of him as a loving, caring father were true. In a third option, Cheryl persists in believing her father was a hero, and embraces him as real, rejecting therapy and clinging to her false memories as all she has. Depending on the ending, Cheryl may leave the clinic with her mother Dahlia, or leave alone without her.

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Dahlia Mason

We’re soulmates, you and I. For richer, for poorer. In sickness and health.
—Dahlia to Harry in the apartment.

Dahlia Mason is the ex-wife of the late Harry Mason in Silent Hill: Shattered Memories, and the mother of Cheryl Heather Mason.
Aside from the three Psych Profile variations, Dahlia appears in three separate forms in the game. Each form is mentally distinct from the others.

Biography

Dahlia was Harry Mason’s wife, and the mother to Cheryl Heather Mason. Her relationship with Harry grew turbulent to the point that the two fell out of love and divorced. Harry left her and his daughter before being killed in a car accident, leaving behind a broken family and an especially traumatized Cheryl. This also caused Cheryl to resent her mother later on, as Dr. Kaufmann states: “She’s not the monster you made her out to be.”

If the player achieves the “Love Lost” ending, Dahlia is seen speaking to Harry not long before his death. In the videotape, Harry is leaving their house and Dahlia asks if he will be okay on his own. If the player achieves the “Wicked and Weak” ending, footage of Cheryl recording Dahlia violently slapping Harry is shown. Dahlia calls Harry’s novels “shit” and tells him that he is pathetic.
Depending on the player’s Psych Profile, at the end of the game, Dahlia may come to the Lighthouse Clinic. Cheryl sees her, they hug and walk away. This portion, however, is not determined by what ending is achieved; instead, something else in the Psych Profile determines it.

Shattered Memories

It can be speculated that Dahlia’s manifestation is a result of Cheryl projecting herself into the role that the real Dahlia had previously filled rather than that of a daughter. An unresolved Electra complex causes her actions to come off as flirty in nature. Her behavior is not due to actual sexual desire for her father, but rather her desire to receive his affection.
Harry first encounters this manifestation at The Balkan, a nightclub; after leaving Michelle Valdez downstairs while he searched her room for her keys. Upon returning, he finds that Dahlia is sitting in Michelle’s place. Dahlia seems surprised at his confusion, though she isn’t interested enough to explain anything to him. She tells him she came to pick up the SUV parked outside and to take Harry to Simmons Street where he would meet up with Cheryl at his more current address.

Upon reaching the bridge on their way through town, she waits for Harry to lower the bridge from the control room. Before they can drive across, however, the Ice World takes over, freezing Dahlia and then the bridge itself, which collapses. The SUV plummets into the river below, trapping the two inside. As Harry struggles to escape, Dahlia is motionless, still frozen. After blacking out, Harry wakes up alive at Alchemilla Hospital and being pushed in a wheelchair by Cybil Bennett, who tells him the events he described could not have happened.

Later, when Harry is inside the Green Lion Pawn Shop, an older version of Dahlia calls out for Cheryl. She looks older and more worn than even the real Dahlia, and her behavior is less sexual than the younger version. This version reflects Cheryl’s feelings of resentment and disgust toward her mother. This older Dahlia reveals two things to Harry: they are married and that Cheryl is at the lighthouse. The nightmare reappears, freezing her, and Harry soon finds himself in a “Nowhere”-like area.

After passing through the Lakeside Amusement Park, Harry finds a boat at the moor. Inside, Harry finds the young Dahlia again and asks her to take him to the lighthouse. Dahlia seduces Harry and it is implied they have sex. Sometime after, Harry wakes up to find the ice world, freezing Dahlia again and changing her back into her older version. The water is transformed back into ice and Harry sets course to the lighthouse. Dahlia then phones Harry once more and tells him to come back for Cheryl’s sake.

Appearance

Harry’s ex-wife, the real Dahlia, wears a pink blouse, blue jeans and brown knee-high boots. This is seen in the “Love Lost” and “Wicked and Weak” endings, and in the scene where Cheryl reunites with her after leaving the lighthouse. She also has blonde hair, similar to Heather’s.

During the game, Dahlia’s manifestation’s appearance changes depending on the gameplay, though she is always a short-haired woman. Dahlia’s manifestation has 3 forms: Seductive, Tomboy and Punk Girl.

Seductive

This Dahlia is blonde, and wears a red top that shows off her cleavage with the phrase “Live Fast” on the front and “Die Young” on the back. She wears short shorts with a black buckle belt, a large amount of black eye liner, purple blush, violet eyeshadow and rosy lipstick. She also has a tattoo of a snake on her stomach and a large black scorpion on the right side of her upper back. When Harry first meets her in The Balkan, she is seen having a cocktail. When her older version is met, she acts bossy towards who she thinks is Cheryl is. When meeting Harry, she is seen sitting on the bed, and asks Harry if he is looking for her daughter in a sexually suggestive tone.
The tattoo of a snake on her stomach could possibly symbolize ritual suicide, as well as the embodiment of evil and malevolent natures. It may also be a reference to the Ouroboros, or the snake/dragon-like creature that symbolizes one’s own life and rebirth, leading to immortality. Another possibility of its reference may be because of the Ouroboros’ relationship to alchemy, a practice with an aim of achieving ultimate wisdom, immortality and a possible godlike status by transformation.

The text messages the players receives from this Dahlia usually contain several allusions to sex (“I miss your touch”, “Horny”, “I was too forward”). They also usually ended in “xxx”, a slang term for kisses via text message.

This version of Dahlia seems to be associated with the “Sleaze and Sirens” ending, which can be obtained by being a pervert and focusing on sex.

Tomboy

This Dahlia has brown hair and wears a gray sleeveless hoodie with a dragon on the back. She also wears camouflage jeans and a black choker around her neck. She wears very little makeup, consisting solely of green eyeshadow and black eyeliner. When Harry first meets her in The Balkan, she is seen smoking and having a drink of beer. When met on her apartment, she demands to Harry (who she thinks is Cheryl) to “grab [her] pills”. When meeting Harry, she is seen smoking on the bed, and repeats his name twice instead of just once, unlike the other Dahlias.
The dragon on Dahlia’s hoodie might also be another reference to the Ouroboros.

Something notable about this version of Dahlia is that her older version has her hair cut much shorter than the older versions of the Seductive Dahlia and Punk Girl Dahlia.

Interestingly, she is also possibly addicted to nicotine, as every time Harry encounters her, she is seen smoking.

The text messages the player receives from this Dahlia contain multiple references to alcohol and related things (“Thirsty”, “Mother of all hangovers”, “Easy to forget”).

This version of Dahlia seems to be associated with the “Drunk Dad” ending, and can be obtained by focusing on alcohol and other recreational drugs.

Punk Girl

This Dahlia also had brown hair, slightly darker than the other brown-haired Dahlia, and appears to have a slightly reddish tint to it. She wears a gray shirt with pink and purple paint splatters on it, a pink and black miniskirt and several necklaces around her neck. She also has violet eyeshadow under her eyes, eggplant-colored eyeshadow on her lids, black eyeliner, a peachy blush and ruby lipstick.
When Harry first meets her in The Balkan, she is seen “practicing her signature” with a pocket switchblade. When met in her apartment, she shows concern for who she thinks is Cheryl, calling her “sweetie” and worrying about her long absence. When meeting Harry, she acts initially hostile, asking “Who the hell are you?” before taking a closer look.

Something notable about this Dahlia is that her text messages are much more sympathetic, romantic and caring than the other Dahlias (“Bored”, “It’s boring without you”, “I was upset”, “I feel awful”), and she seems to treat Harry as her romantic partner, rather than a toy (Seductive) or drug (Tomboy). She also usually ends her messages with “xoxo”, indicating affection.

This version of Dahlia seems to be associated with the “Love Lost” ending, and can be obtained by being a caring person, although, if neither significant sexual nor addictive personality traits are present, she can show up on “Wicked and Weak” playthroughs, albeit with a different personality.

Personalities

Dahlia can come with 2 distinct personalities; they do not seem to be associated with any particular appearance.

Wasted

At the car, Dahlia initially acts rude and pushy, speaks her mind. She talks about making a “sorry couple” with Harry, stating that they’re “always so wasted”, and is somewhat amused by the fact that Harry doesn’t remember her. She states: “If I seem like a stranger to you, do you think I’m hot?” Later, after lowering the bridge, she acts aggressive, fiercely arguing with Harry, culminating with her stopping on the middle of the bridge and telling Harry that he’s “full of shit” before freezing.
On the boat, she avoids personal questions, and jokes with Harry stating that Cheryl is “always in trouble”. Harry does not seem to be aware that she and his wife are the same person, and she plays along, stating that she stays away from his family life. When Harry starts acting more aggressively, she tells him to relax and takes the bottle of whiskey to his mouth, stating that “it tastes good”, which calms him down, before proceeding to have sex with him.

Salvation and Curse

At the car, Dahlia acts worried and perplexed at Harry’s confusion, asking him if he’s in pain and stating that they’ve known each other for a few years. When Harry says he doesn’t remember her at all, she asks him if he remember her breasts “Sid and Nancy”, before begging him to tell her that his confusion is a joke. After lowering the bridge, Harry confronts her over her calm demeanor given his situation, to which she responds that “This isn’t the first time that you’ve acted weird, Harry, just leave things be”, before freezing.
At the Orpheus, Dahlia acts more mysteriously, like an oracle, stating that she knows “a lot of things” when Harry confronts her. Seemingly convinced that the fact that Dahlia’s and his wife’s names are the same is not a coincidence, he asks Dahlia who she really is, to which she responds “I’m the lay of your life, your salvation and your curse” before kissing Harry and stating that she “tastes sweet” and then proceeding to have sex with him.

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Harry Mason

Even though Mom and Dad don’t love each other anymore, we still both love you… And we always will.
—Harry to Cheryl before his death.

Harry Mason is the false protagonist of Silent Hill: Shattered Memories. At the end of the game, it is revealed that Harry is a mental manifestation. While his role begins in a similar manner to the original game, his motives, directions and ultimately his story differ in many ways.

Appearance

Harry’s appearance has been slightly changed from his original appearance. For example, he wears glasses (though at one point, they are removed from him for the remainder of the game), which compliments his occupation as a simple writer. He remains easily identifiable with his original interpretation, such as his distinctive brown jacket.
Harry’s clothes will change about halfway through the game suiting one of the four possible endings:

Love Lost — If the player strayed away from women and drinking and focused on helping others, Harry will wear a winter coat with a pink sweater underneath.
Drunk Dad — If the player focused on addictions such as drinking, smoking and drugs, Harry will wear a green letterman-style jacket.
Sleaze and Sirens — If the player focused on women and sex, Harry will wear a black leather jacket with a blue shirt underneath.
Wicked and Weak — If the player didn’t care much about others and was a slacker, Harry will wear a duffle coat.
Harry’s clothing change is similar to a progress report as it does not define which ending the player will receive; for example, Harry can wear the “Love Lost” clothing yet the player still has a chance to receive the other three endings.
At the climax of the game, Harry wears an orange Hawaiian T-shirt. This is the the same T-shirt he wore during his vacation with Cheryl in their old homemade videotape.

Biography

Any details of Harry’s life before Cheryl’s birth are unknown. In 1983, Harry and his wife, Dahlia, had a daughter whom they named Cheryl Heather Mason. Harry was a loving father towards his young daughter. Harry, Dahlia and Cheryl lived together at 1206 Levin Street in the town of Silent Hill. As Cheryl was growing up, Harry and Dahlia divorced because they found that their love was withering (however the exact reason depends on which ending the player receives). this event impacted a young Cheryl greatly, and she felt responsible for their divorce.
Sometime after this, Harry suddenly died in a car accident in 1990. Dahlia and Cheryl were left saddened by Harry’s death, and Cheryl experienced complicated grief, beginning to resent her mother. During Cheryl’s teenage years, Dahlia moved with Cheryl to Simmons Street. While growing up, Cheryl believed that Harry was still alive in order to “cope” with the loss of her father. Her memories of Harry became blurry and faint over the years, and she began to think of him a hero who would come back to her one day. She repeatedly watches a single fuzzy video tape of a few memories with him, to the point of obsession. At the age of 25, Cheryl is established to have visited many therapists before ultimately meeting with Dr. Kaufmann.

Shattered Memories

It can be assumed that through the intense emotions and feelings that are brought up during Cheryl’s therapy session, Harry is manifested. Cheryl relives her father’s car accident, thus Harry’s manifestation drives his vehicle off the highway and into a junkyard; he later awakens, following Cheryl’s belief that her father survived.
Harry discovers his daughter is missing, and sets off in search of her. Along the way he comes across a police officer named Cybil Bennett. She questions Harry about his crash and the reason for his daughter’s disappearance. She ultimately comes to the conclusion that, as Harry lives on Levin Street, his daughter has probably just gone home as it is located just a few blocks away. Harry seems to be confused by this information and he wonders what is wrong with him.

Harry then calls home to see if Cheryl is there, and asks her to wait for him. Using the GPS system on his phone, he locates the direction of his house, and heads back home. Upon setting out, the world is suddenly consumed by ice as it transitions into the Otherworld. Buildings become encased in glaciers, power poles and street lights are uprooted and topple over, and fountain water freezes. Harry soon encounters a large number of humanoid creatures, faceless and pale, who attack him. He flees for his life, and eventually manages to make it to the safety of house number 1206 on Levin Street. However, he finds out that it belongs to another family entirely, the Stewarts, and he sits on the porch steps, unsure of what to do next.

Cybil arrives, where she asks Harry to step down. She acknowledges that, judging from his license bearing that address, that things don’t add up. Cybil then takes Harry along with her in her police car to the police station to clear things up. However, before they reach the police station, the snow covers the car’s windshield and Cybil leaves Harry to find their location, though Cybil never returns and Harry leaves the car outside into a forest. Harry searches around to find a way back to Silent Hill and comes across the Orion Hunting Lodge. Later, he receives a call from Cybil asking him where he went but he hangs up on her. While exploring a a shed, the world becomes engulfed in glaciers and ice yet again and Harry struggles to flee from the Raw Shocks. On his way, Harry comes across a cabin in which he, Cheryl and Dahlia were spending their vacation. Later on, Harry then receives a call from Cybil, stating that the gymnasium of Midwich High School is occasionally used as an emergency shelter. Harry believes that Cheryl may be there, but when he arrives, he is greeted by a woman named Michelle Valdez, who is singing “Always on My Mind”.

When Harry questions her if she’s seen a Cheryl Mason, Michelle says she knew her when she used to attend Midwich High, which confuses Harry. Harry and Michelle proceed to hack the principal’s computer to see if they both know the same Cheryl, and the file states that Cheryl moved to Simmons Street. Eventually, Harry and Michelle walk to the nightclub where Michelle works. After retrieving her car keys, Michelle is mysteriously gone and he meets Dahlia in person. Dahlia seems surprised at his confusion, though isn’t interested enough to explain anything to him. She tells him she came to pick up the SUV parked outside to take Harry to Simmons Street, where he would meet up with Cheryl at his current address. Upon reaching the bridge on their way through town, Dahlia waits for Harry to lower the bridge from the control room. Before they can drive across, however, the Otherworld takes over, freezing Dahlia and then the bridge itself, which collapses. The SUV plummets into the river, and depending on the player’s actions, Harry can either turn on the radio and escape, or drown.

Either way, Harry will wake up with different clothing, no glasses, and is in a wheelchair. Cybil is pushing him in it, telling him that he somehow swam to safety, and how he was drenched to the bone. Suddenly, the Otherworld takes over. After reaching safety from the creatures, he meets Lisa Garland, a nurse working at the hospital who was apparently just in a car accident. Harry walks her to her apartment, lets her patch herself up, and leaves. After entering a nearby warehouse, he receives a desperate call from Lisa. He quickly returns to her apartment, only to find her dying immediately. Cybil Bennett walks in, accusing him of Lisa’s death. She then states the he isn’t Harry Mason, but the world suddenly freezes before she can continue. After escaping, he makes his way through Toluca Mall. After a thorough search of the mall, Harry arrives at the Simmons Street address where he meets an older version of the Dahlia he met before. Dahlia reveals two things to Harry: they are married and that Cheryl is at the lighthouse. The nightmare reappears, freezing her, and Harry soon finds himself in a “Nowhere”-like area. Harry then enters Cheryl’s bedroom and falls asleep on her bed.

Harry is then awakened by Michelle. He tells her that he needs to go to the lighthouse. She says that she and her boyfriend, John, can drive him there. Along the way, John and Michelle get in a fight, and leave Harry in the car. Harry then travels through the sewers, receiving a message from Cheryl. Harry walks to Annie’s Bar where Michelle is. She states that the fight she had with John resulted in the two breaking up. Harry asks how he can get to the lighthouse, and Michelle tells him that there is a boat behind Lakeside Amusement Park. However, she also warns him that he may not like the answers he finds. Harry then travels through the Amusement Park and ends up on a boat dock.

Inside one of the boats, Harry finds the young Dahlia again and asks her to take him to the lighthouse. Dahlia seduces Harry and it is implied they had sex. Sometime after, Harry wakes up to find the icy world, freezing Dahlia again. The water is transformed back into ice and Harry sets course to the lighthouse. Raw Shocks begin to pursue Harry, however, the Raw Shocks suddenly freeze. The icy surface turns back into water and Harry swims to the lighthouse, but he eventually passes out.

Cybil saves Harry once again, but he snatches her gun from her holster, saying he will not let her stop him from finding Cheryl. Cybil states that she doesn’t understand what is going on as she looked up his file which confirms that he was killed 18 years ago in a car accident. Cybil leaves Harry and he enters the lighthouse, which is in fact Dr. Kaufmann’s clinic. It is revealed that the patient is actually Cheryl Mason, now 25 years old. Dr. Kaufmann explains how Cheryl was desperately holding on to the memory of her father, and that the Harry that the player has been controlling is Cheryl’s memory of her father, a delusion.
Harry and Cheryl talk for a brief moment (what Harry says is based upon the player’s Psych Profile), which ends with Cheryl either accepting that her real father died or confronting the memory who tells her to forget him, causing the manifestation of Harry to become frozen. The final option involves Cheryl rejecting therapy and embracing the delusion of Harry Mason as reality, as she is still unable to accept the loss. Harry does not freeze in this ending, implying that the manifestation is therefore kept alive by Cheryl’s persistent belief in him.

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Michelle Valdez

A toast to all the lonely souls wandering the streets in this freezing weather. May they find what they are looking for.
—Michelle drinking with Harry

Michelle Valdez is a character from Silent Hill: Shattered Memories. She is a Cuban American woman who works and lives in The Balkan as a singer and occasional drink mixer.

Biography

While searching for his daughter, Harry Mason meets Michelle in the Midwich High School gymnasium. She is seen singing “Always on My Mind” when Harry walks in on her. Michelle is there waiting for other students for their high school reunion, including her boyfriend John; however, she is the only one who showed up. When Harry mentions his daughter, Michelle exclaims that she used to go to school with a Cheryl Mason. She then breaks into the principal’s office with Harry in order to find out if Michelle’s classmate is actually Harry’s daughter.
After the nightmare sequence in Midwich, Harry reunites with Michelle outside. Michelle offers to drive Harry to the Simmons Street address using her boss’ SUV, and they walk together to The Balkan. Along the way, Michelle tells Harry that her boyfriend, John, is a lawyer and is staying in Massachusetts. Inside the Balkan, Harry enters Michelle’s room to find the car keys and when he returns to Michelle, she is gone and a woman named Dahlia is in her place.

The next time Michelle and Harry meet face-to-face is at the Green Lion Pawn Shop inside Cheryl’s room. Michelle offers to drive Harry to the lighthouse using John’s car. During the car ride, John begins talking grimly and stern towards Michelle about their relationship. Depending on the player’s Psych Profile, John stops the car and leaves frustrated, and Michelle follows him, or Michelle yells at John to stop the car and leaves angrily.

The final time Michelle and Harry meet is inside Annie’s Bar, where Michelle reveals that she broke up with John. Michelle tells Harry that he can reach the lighthouse by using a boat at the moor behind Lakeside Amusement Park. Michelle also tells Harry that he may not like the answers he finds: her last words in the game.

Appearance

Michelle has three different types of potential appearances based on the player’s Psych Profile. Michelle’s appearance does not necessarily dictate her personality.

Lady in Red

Michelle sports a sexy red ballgown. She has wavy, shoulder length brown hair. The player get this version if they display more sexually oriented and self-centered characteristics and are going for the “Sleaze and Sirens” ending. The gymnasium has a red theme with balloons and streamers on the tables. This version always comes with the “Outgoing” personality.

Prom Queen

Michelle sports a full length pink prom dress. Her brown hair is tied up neatly in a bun. She also wears a tiara. The player gets her if they display friendly and less explicitly sexual personality traits and are going for the “Love Lost” ending. The gymnasium has a purple theme with flowers on the tables. This version can come with either “Gentle” or “Outgoing” personality.

Plain Jane

Michelle sports a brown shimmery dress. Her long brown hair is in a ponytail. The player gets this version if they choose the conservative and bookish options in the game, such as being a private person, staying away from women and being generally reserved, as well as examining class posters and choosing more “exact” classes such as math and science, traits usually associated with the “Wicked and Weak” ending, although can also be a characteristic of the “Love Lost” path. The gymnasium has a dark, candlelit theme. This version always comes with the “Gentle” personality and never with the “Outgoing” one.

Personality

Michelle has two personality types.

Gentle

In the gymnasium, Michelle walks onto the stage, sits in a chair and softly sings “Always on My Mind” with peaceful piano music in the background. When she sees Harry, she gets off the stage by herself.
In the principal’s office, Michelle and Harry find the door already unlocked. Michelle says “Sorry, Ms. Albright.” At the computer, Michelle says “Hey, I didn’t need to cheat.”

Outspoken

In the gymnasium, Michelle walks with a strut and sings “Always on My Mind” confidently with techno music accompaniment. When she sees Harry, she asks him to catch her.
In the principal’s office, Michelle and Harry find the door locked and Michelle takes a card out of her purse and swipes it through the door to unlock it. Michelle says “Evening, Ms. Albright… you cow.” At the computer, Michelle says “Hey, I was good at school.”

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